Introduction

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Cape to Porto is committed to adhering to Luxembourg’s legal requirements concerning the sale of alcohol. While we are cognisant of the fact that the legal age to purchase wine and beer is 16, our age limit is set at 18 due to the occasional sale of fortified wines and spirits. This policy ensures that our products are sold only to individuals who meet this age criterion, protecting minors and maintaining compliance with relevant legislation.

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Age Verification Process

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1. Online Verification:

   • During the account registration or checkout process, customers are required to confirm their age. This involves inputting a date of birth that meets the legal age requirement.

   • Age verification software may be employed to validate the information provided before allowing the transaction to proceed.

2. Identification Confirmation:

   • Cape to Porto reserves the right to request official identification (such as a passport or national identity card) for age verification purposes at any point, particularly if there is doubt about the information provided.

   • Documentation may be requested via secure channels, ensuring data protection and privacy compliance.

3. Delivery Verification:

   • Upon delivery, our couriers may ask to see identification to confirm the recipient’s age before handing over any alcoholic products.

   • The delivery cannot be completed if the recipient fails to provide satisfactory proof of age.

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Refusal of Service

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Cape to Porto reserves the right to refuse service or cancel orders if the age verification process is not successfully completed, or if fraudulent information is suspected. Orders placed by individuals who do not meet the legal age requirement will be cancelled and refunded accordingly.

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Customer Awareness

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We emphasise the importance of understanding and complying with legal age restrictions for purchasing alcohol. Customers are encouraged to ensure the accuracy of the information provided and to understand that these measures are in place for the protection of minors and adherence to the law.

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Changes to Policy

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Cape to Porto may update this Age Verification Policy in accordance with changes in legislation or company procedures. Updates will be communicated via our website and will take immediate effect upon posting.

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Contact Information

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For inquiries or concerns regarding age verification, please contact us at capetoporto@gmail.com.